I turns out that dropping the backphones at the park did damaged them. Although all the menus work, I am getting no sound out of them. I suspect that the speaker got disconnected during the accident. I am not sure as to who to call for warranty information. I supposed I can start with the dealer, who has been very good about this kind of thing in the past.
So, I gotta dig out my old headphones and use them until I sort this whole issue out.
**UPDATE**
I fixed the backphones myself! All I did was to take apart the backphones and put them back together and this re-aligned the tiny couplers that connect the controller unit in the headphones to the speaker. I am so smart 🙂
Thank you for looking.
The Dirt Is Good To Me 
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